Frequently Asked Questions

1. WHAT IS AVA?

AVA is The Home of Beautiful Things. We are the Philippines' first invitation-only shopping community offering hand-picked designer labels. We offer members weekly private sales featuring the finest design objects  from fashion and home to decor and art. With our team of experienced and renowned buyers, AVA curates only the finest and best value items from known and desired brands.

2. WHO IS AVA FOR?

AVA targets upmarket, fashion-forward women in the Philippines. Between 21 to 40 years old, they are usually busy working professionals. They shop for apparel and accessories frequently, and more recently, online. They can afford to pay premium prices but won't simply buy luxury for luxury's sake. They are sophisticated buyers and discriminate their purchases based on value instead of buying the highest priced item. For them, fashion is about building a collection of timeless investment pieces, and less about buying faddish pieces that wear out before the year ends. They see themselves as trendsetters and opinion leaders, frequently sharing the latest news about brands with close friends.

3. HOW DOES AVA WORK?

It's really quite easy! After registering, you'll will be receiving e-mails prior to exclusive sales. Notifications will include date and times of the sale, featured brands, a catalog of every item, and detailed information on each piece.

4. WHAT ARE AVA SHOPS?

AVA Shops are permanent online boutiques for individual brandsgiving brands a dedicated storefront in AVA.

5. WHAT ARE AVA SALES?

AVA Sales are limited time sales, usually running from 14 weeks. Hurry, as stocks are often limited!

6. WHAT IS A "FLASH" SALE?

A flash sale is a sale with a limited time frame. A few days before each sale, we will be sending an email reminder to the community with details on the brands we'll carry plus the date and time of the sale. Each sale will have a limited duration and feature very limited items. Members will get to see a full description of the brand, a lookbook/catalog of every item with very detailed information on each. We'll even feature editorial content on how to wear the item.

7. WHAT ARE CURATORS' PICKS?

AVA's curators carefully select our tightly-edited portfolio of merchandise. On a regular basis, we ask our curators to highlight their favorite pieces and bring them straight to you! Each curator's profile is filled with rare and delicious finds!

8. HOW IS SHOPPING AT AVA BETTER THAN SHOPPING IN BOUTIQUES?

There are five reasons that make shopping on AVA a sheer delight:

CURATED. At its core, AVA is a two-sided network of curators with the finest tastes and customers who demand only the most tasteful pieces. Well-versed in trends and must-haves, our curator-buyers and merchandisers brave the shopping floor and select only the best items for our discerning members.

VALUE. No physical store means no overhead costs (that are passed on to the final price!) AVA offers aspirational fashion that might seem pricey on an absolute price basis, but are actually very good value pieces when you consider the brand and its retail alternatives.

DYNAMIC. Unlike typical boutiques, which change merchandise according to the seasons, AVA updates inventory every week. After all, when are you more likely to buy new clothes? When spring/summer hits or when you're faced with an important occasion  your birthday, a big job interview, or a first date? We keep our inventory fresh and timely and this constantly excites and delights customers.

CONVENIENT. Shop anytime, from anywhere! AVA members are very busy women. They work hard, work late, and often on the weekends. Imagine how convenient it can be to shop online after midnight or during lunch break. Imagine how much time you can save when you don't have to brave the metro's traffic!

MORE! Featuring a network of fashion writers and bloggers, AVA also offers exciting content. We hope to offer more style education, trend insights, and guidance to our community.

9. HOW DO I PAY?

Upon checkout, you can decide on different payment options  through Paypal, major credit cards, bank transfer payments, and cash-on-delivery!

As with typical online shops, shipping is an additional fee. Shipping within Manila is approximately Php100 and Php150200 for the rest of the Philippines.

AVA.ph is a subsidiary of W.L. Segovia & Associates, an SEC registered corporation. Upon check out, you will be redirected to Paypal for payment processing. Upon payment, click on the "Return to W.L. Segovia & Associates" link to return to AVA.

For VIP and affiliate members, we offer unique coupon codes that can give you further discounts and/or free shipping.

10. HOW DO I INVITE MY FRIENDS ON AVA?

There are many ways to share with your friends. Go to "Share AVA" in the main tab and select from any of the following options:
- Send your friends an exclusive URL invitation.
- Share AVA on Gmail, or Yahoo.
- Link your Facebook account to AVA and share with your Facebook friends.

11. WHAT ARE AVA CREDITS?

AVA Credits can be used to buy anything on AVA  it's as good as cash! You get AVA Credits when you: 

- Make a purchase
- Invite friends
- Win any of our special promotions

When you register with AVA, you have 250 Credits emailed for your first purchase.

12. AFTER PURCHASING AN ITEM, AFTER HOW MANY DAYS CAN WE EXPECT TO GET IT?

You will receive your purchase 36 days later in a custom-designed AVA gift box.

13. DOES AVA ACCEPT RETURNS?

We do accept returns in exchange for store credits for some items. However, for items that are marked down, all sales are final – a standard practice in the industry. We are very transparent with our return policy. Each item's web page will specify this so that members will have a completely informed decision.

To return an item, Contact Us and we'll get in touch regarding how to ship your item back.

14. WHERE DOES AVA DELIVER?

Our current focus is the Philippine market, and AVA currently ships nationwide. Soon, we'll start shipping internationally for overseas Filipinos who want to support local brands.

15. HOW AM I SURE OF THE AUTHENTICITY OF THE ITEMS?

We go to great lengths to ensure the authenticity and originality of our merchandise. We only carry reputable brands from reputable partners, while each item is thoroughly checked to ensure its authenticity. We guarantee that you'll have the peace of mind knowing that your AVA purchase is the real deal.

16. HOW DOES AVA DEAL WITH SUSPICIOUS TRANSACTIONS?

AVA takes the security of your shopping experience very seriously. We have a process in place that ensures the security and validity of potentially suspicious transactions. Should we need to verify the validity of a transaction, we may ask you for additional personal information that can help us validate your payment details.

If we conclude based on prima facie evidence that a fraudulent transaction has occurred, we may take any or all of the following actions:
 

  • Report the incident to the National Bureau of Investigation, along with your contact name, address, and phone number.
  • Cancel your transaction, AVA account and all credits due to this account.
  • Organize an entrapment operation whereby local police authorities and media may accompany delivery personnel to your address.
  • Send you a formal complaint from our lawyer, which will require a response from your lawyer.
  • File criminal charges at a regional trial court, based on credit card fraud under Republic Act 8484 (Access Devices Regulation Act of 1998), which carries penalties of up to 10 years imprisonment.


So, should you be tempted to commit fraud, the question you should ask yourself is "Is the transaction worth the jail time and seeing your face on a TV newscast?" Trust us, it's not worth it.  

 

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