Return Policy

We'd love for you to be incredibly satisfied and proud of your purchase. Nothing pleases us more. As avid shoppers ourselves, we understand if you change your mind sometimes.

If for any reason you are not happy with your purchase, we'd gladly accept returns for items that are returnable. In each item page, you will see whether an item is returnable or not, with the exception of items that are marked down. We accept returns up to 7 days after receipt of the item (for Reloved, 3 days upon receipt of bag), in exchange for a 100% refund in the form of store credits (for Reloved, refund is in the form of cash).

To return an item, simply Contact Us or email us at and we'll get back to you on where to ship the item.

Marked Down Items
Items that are marked down are non-returnable unless the product is damaged upon receipt.

Exchange Policy
A product can be exchanged for an identical item of a different size and/or color, as long as it is in stock. Request for exchange will be accommodated if you contact us within 7 days of purchase (for Reloved, 3 days upon receipt of bag).

If the item is not in stock, however, we will refund the item in the form of store credits (for Reloved, refund is in the form of cash).

Price Adjustment
If an item goes on sale after you have purchased the same for the full price, AVA cannot refund the price difference.

Shipping Cost
Shipping cost is non-refundable unless we have committed a shipping error. If the return is not a result of our mistake, the additional shipping cost will be shouldered by the customer.

Returned Items
Returns received in damaged or worn condition are non-refundable.

Returns are processed within 2-3 business days after arriving at the AVA warehouse.

Thread 365Bobble Vania Romoff for AVA Miss Jones x AVA Zing Anything
QuirkyBubiSustainably MadeBensimonCollonil
LaguSunskibutter LondonRosenthal Tee X AVAAnnie & Lori
Lock LacesBobinoLuckies London Tejo Tangle Teezer
PAPAYA!R2RSuck UKPatty Ang x AVAPoppy
KeepCupRuMeSolvettaThe HJ Co. Mason JarChris Diaz x AVA
PAPAYA! PapertrailBag-A-Vie ZokuLUCA for AVA Kada Clothing
Cote&CielMiLiStun GlassesLexonGoogoo&gaga x Thread 365
Summer Essentials Trendy Sandals Swimsuits Comfy Sneakers Men's Shoes
Men's Shirts Basic Tees Unique Gifts Healthy Living High Fashion Shoes
Designer Clothing Luxury Bags Fun Brushes Glamour Basics Summer Clothes
Ethnic Fashion Make a Difference For Dad For Kids For Mom
For the Brother For the Officemate For the Sister For Your BFFs For Your Boyfriend
For Your Girlfriend
Sign up using Facebook
create a new account

Display your name in the AVA style feed, get 100 AVA Credits.
The style feed shows buying and liking activity on AVA

By clicking "Register", you are accepting the terms of service.


Log-in with your AVA account

Forgot your password? Not yet a member?

Before we can reset your password, you need to enter your email address below to help identify your account: